At Tops To Skirt Sales Store, we’re committed to making your shopping experience as effortless as your personal style. Below you’ll find all the details about our shipping options and return process to ensure you can shop with confidence.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Tracking available

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs fees or import taxes that may apply. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

Our Return Policy

We want you to love every piece from our trendsetting collections. If you need to make a return or exchange:

  • Returns must be initiated within 15 days of receiving your order
  • Items must be unworn, unwashed, with all tags attached, and in original packaging
  • Original shipping fees are non-refundable unless the return is due to our error

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Jewelry (due to intimate nature of wear)
  • Hats & Beanies (for hygiene protection)
  • Corsets (as intimate apparel)
  • Any items marked as Final Sale

How to Initiate a Return or Exchange

  1. Contact Us within 15 days by emailing [email protected] with your order number and return request
  2. Complete the Return Request Form (template provided below)
  3. Wait for Approval – Our Style Team will respond within 2 business days with return instructions
  4. Package Your Item securely in the original packaging
  5. Ship Your Return using the provided return label (return shipping costs are the customer’s responsibility unless the return is due to our error)

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Tops To Skirt Sales Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
– Product Name: [Product Name]
– Size/Color: [Size/Color]
– Reason for Return: [Reason – e.g., Size Exchange, Changed Mind, etc.]

For exchanges, my preferred replacement item is: [New Item Details if Applicable]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

  • We will ship your new item once we receive and process your return
  • If the exchange item costs more, you’ll be charged the difference
  • If it costs less, we’ll refund the difference
  • Exchanges are subject to product availability

International Returns

For our global customers:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Original shipping fees cannot be refunded for international orders

Need Style Assistance?

Our Customer Style Team is here to help with sizing questions or style advice before you purchase to minimize the need for returns. Contact us at [email protected].

We appreciate your trust in Tops To Skirt Sales Store and are committed to making your shopping experience as flawless as our bestselling corsets.

Store Address:
1520 Wayside Lane, Oakland, US 94607