At Tops To Skirt Sales Store, we want you to love every piece you purchase from our trendsetting collections. However, we understand that sometimes an exchange or return might be necessary. Our policy is designed to be as effortless as your personal style.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for return, items must be:

  • Unworn, unwashed, and in original condition
  • With all tags still attached
  • In the original packaging

Non-Returnable Items

For hygiene reasons, the following items from our collections cannot be returned:

  • Jewelry (due to intimate nature of wear)
  • Hats & Beanies (for hygiene protection)
  • Corsets (as intimate apparel)
  • Any items marked as Final Sale

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and return request.
  2. Complete the Return Request Form (template provided below).
  3. Wait for Approval – Our Style Team will respond within 2 business days with return instructions.
  4. Package Your Item securely in the original packaging.
  5. Ship Your Return using the provided return label (return shipping costs are the customer’s responsibility unless the return is due to our error).

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Tops To Skirt Sales Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
– Product Name: [Product Name]
– Size/Color: [Size/Color]
– Reason for Return: [Reason – e.g., Size Exchange, Changed Mind, etc.]

For exchanges, my preferred replacement item is: [New Item Details if Applicable]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • We will ship your new item once we receive and process your return.
  • If the exchange item costs more, you’ll be charged the difference.
  • If it costs less, we’ll refund the difference.
  • Exchanges are subject to product availability.

International Returns

For our global customers (excluding some Asian and remote regions):

  • You are responsible for return shipping costs and any customs fees.
  • We recommend using a trackable shipping service.
  • Original shipping fees cannot be refunded for international orders.

Need Style Assistance?

Our Customer Style Team is here to help with sizing questions or style advice before you purchase to minimize the need for returns. Contact us at [email protected].

We appreciate your trust in Tops To Skirt Sales Store and are committed to making your shopping experience as flawless as our bestselling corsets.